California Consumer Do Not Sell My Personal Information. Why can’t I access Super Écran on Demand? https://twitter.com/Ask_Spectrum?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor. I did all the layman remedies on the tech support script, checked for loose cables etc. How do I check if there's something wrong with my audio/sound? Why do some of my channels say “Subscription Service”? Be advised that my next step will to take this matter to the press. By the next day, they were gone. A month later packages started arriving at my door with their equipment in them.
I called to tell them there must be a mistake and that I … Get an account if you don't have one, as the forums here are barely monitored on the weekends. Cogeco Inc. is a Canadian media and communications company. If you've checked all the connections and coax for signs of obvious damage, then your next move is having a tech come out. Last night my Arris DCX-3600-M started rebooting on it's own every hour or two.
I'm with one of your re-sellers, Teksavvy, and have been running at half speed internet for most of the year. That tells me it is theoretically possible that a recent software update is to blame. What is the yellow light flashing on my receiver? What can I do when my remote control is not responding? Last night my Arris DCX-3600-M started rebooting on it's own every hour or two. I live in an apartment and this has been an ongoing struggle because each time someone moves in the splitting gets rearranged to favor the customer at hand. Found the prices to be high so I decided not to go with them. I only see the recordings made in one room. See if Cogeco is down or it's just you. It looks like you're new here. Cogeco; Outage Map; Cogeco Outage Map. I had a tech come out and he fixed the wiring in the box on the side of the building. I am now being told that it is possible that I may not see a new line put in until next spring!
Link to @Ask Spectrum on Twitter: https://twitter.com/Ask_Spectrum?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor. Anyway, the reboots persisted after my tech left, but they gradually subsided in frequency. Cogeco is the worst service I’ve ever… Cogeco is the worst service I’ve ever had they have it set up they know when you call so they will not put you through it just hangs up as per supervisor is supposed call me back in 15 minutes no call they said he works from home and his Internet went down lol They do not care about the customer. If you want to get involved, click one of these buttons!
We have tried pinging Cogeco.ca using our servers in diverse locations and the website returned the above results. If Cogeco.ca is down for us too there is nothing you can do except waiting. The TiVo box does not work at all . February 17 in TV Equipment Feb 17, 2020. Internet access is an 'essential' service in Canada, and as far as I'm concerned, this is an act of discrimination. I replaced one of my digital receivers and now I can’t see any of my recordings. To make matters worse, I heavily rely on a stable internet connection for work everyday, and worry that one of these days my line will completely fail. Is anyone else having the same problem? I turned on my system to check just now and right on cue it did it again! Shocking support service and my contract is up HELLO SKY TV . Tweet your location and zip code, asking if there are any reports of exclusively rebooting boxes in your area.
What do I do if my receiver is frozen/locked and I can't change the channels? Why is the screen black on some of my channels?
From My Account, you can re-initialize your digital receiver by following these steps: If this does not resolve the issue, call our technical support for additional troubleshooting. I've tried calling 150 for 3 days now and keep getting disconnected whilst you send a link to fix the problem that I am unable to do. Looks like you're using new Reddit on an old browser. › TV Equipment. Thanks for the reply. Find the malfunctioning receiver, then select. @Jokstrummer59 @virginmedia my TV service.has stopped.working. From that day forward, it has been nothing buy delays and excuses. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. We value your opinion and want this Community to be the best experience possible, so we need your feedback! Power up the box in the morning, If the reboot happens again, respond to @Ask Spectrum via Direct Message that a service call will be needed. r/Cogeco: Cogeco Inc. is a Canadian media and communications company.
What can I do if my channels are having issues playing the audio, or the audio is completely missing? From My Account, you can re-initialize your digital receiver by following these steps:. Post yours and see other's reports and complaints
Why doesn't the menu/guide come up now that I have an HD/DVR receiver? You are being redirected to a part of our website that is not adapted to your device. What do I do if I forgot my Parental Control access Personal Identification Number (PIN). Why does it say ‘One Moment Please’ on some (or all) of my channels but the channel never comes in? Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. Provides first level technical support for all Cogeco products (e.g. The guide information says "To Be Announced". Select View my equipment. Cookies help us deliver our Services. What do I do if the picture and sound don’t go together? You should be ashamed of yourselves! For the fastest service on this issue, report this to @Ask Spectrum on Twitter. Please don't call "support numbers" posted below — most probably it's a scam. What do I do if my digital receiver displays an error message? Do you happen to have another box in the house that you can swap to see if the problem follows the box or stays with the outlet? Why do some of my DVRs not appear in the My DVR list?
It's always the first to go south.
I pay for a monthly subscription to Crave via Cogeco, and it has been working fine until just now. The problems you describe seem to indicate signal issues (barring a defective DVR, which is rare).
Even Turner Classic Movies is stable now. Their boxes were rebooting at the slightest input like changing a channel or bringing up the guide. And THAT's a problem that no one I've asked can explain.
; If this does not resolve the issue, call our technical support for additional troubleshooting. That channel (my favorite) is the canary in the coal mine. In February you sent over one of your techs, who advised me that the cable line coming into my home is damaged and needs to be replaced.
The name is an acronym for Compagnie Générale de Communication ("General … Why is my on-screen menu or guide not working properly? Why is there a black screen instead of a sporting program? The problems you describe seem to indicate signal issues (barring a defective DVR, which is rare). stomp1928 Posts: 2. I called cogeco to inquire about prices… I called cogeco to inquire about prices on tv packages. I read a 2018 thread between hundreds of Time Warner Customers who were experiencing a similar problem. What do I do if my TV service is cutting in and out? Select TV in the main menu.
It turns your Android phone or tablet into command central for your TiVo whole home DVR. Why am I unable to access Cogeco On Demand (VOD)? Sign in to Cogeco My Account to check your Internet usage, view your bills and subscribe to paperless billing. Cogeco Inc. is a Canadian diversified telecommunications and media company headquartered in Montreal, Quebec, which serves residential and commercial customers through various subsidiaries. This App brings the best of the TiVo mobile features. Reds, it seems you are right; it was signal issues. Generated from Reports Received from Affected Users Within Last 12 Hours << Back to Outage Page. The name is an acronym for Compagnie Générale de Communication ("General Communications Company"). Press question mark to learn the rest of the keyboard shortcuts. How do I control which channels appear in my TiVo guide? Recent Reports. Find the malfunctioning receiver, then select Activate/Reactivate button and a signal will be sent to the receiver. Live Cogeco outage reports and heat map displaying current problems in St. Catharines, Canada. Check current status and outage map. Now the problem has gotten so bad I can't even change the channel without provoking an auto-reboot. Offers customized solutions and options while responding to questions or problems that are raised by the customer.
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