How long will my parcel be kept at my local parcel shop? Can you notify me when my driver is about to deliver? Trying to register as a customer via the App (10:00 am 20/10/2020) Click the link to send an email....... wait. If you're waiting for a parcel, you can track the parcel here. If you wish to collect your parcel today, please check that your parcel has been received by the parcel shop by tracking the delivery on our track a parcel page. Can you notify me when my driver is about to deliver? A sturdy box with suitable dimensions is the prerequisite to getting your parcel delivered on time and in good condition. What usually happens is that a package got delivered outside office hours or when you weren’t home. When I contacted DHL to query why I was told my delivery of 4 cushions had been completely destroyed. This package was booked in for a pre…10:30 yet arrived at 1600. But don’t despair just yet. Here’s what to do when your package hasn’t arrived. If the delivery status of your package remains unclear, be sure to contact us straight away. If your package was not retained in one of our distribution centres, we will continue our search to find out where things went wrong. Why has my parcel been delivered to a local parcel shop? Thankyou, This package was booked in for a pre 10:30am delivery, i received an email the morning of the delivery saying that it was due to be between 17:22 and 18:22 so i proceeded to contact my supplier to confirm they had booked it on a pre 10:30 delivery to which they confirmed they had, this left me with a problem as i had 2 engineers waiting on site for me to then drop the package off to them so they could complete the job, i spent 2 hours trying to speak with someone but every telephone call was automated and i could not get hold of anyone, i called the actual DHL number gave them the delivery number of the package to be told oh that's not one of our numbers must be UK Mail delivering that one which is by all accounts part of DHL but they are not reachable in any way at all, i did email with no reply, so i resorted to spending 2 hours driving around my local area trying to find the van that was doing the drops hoping to get the parcel earlier, suffice to say we didn't, so this cost me two engineers a wasted day (£720) as they could not earn, as well as letting a customer down and not getting their building secured with the correct locks which in turn voided they're insurance, so fair to say i would not recommend DHL at all. 928341972) Track shipment from Europe (always starts with 2 letters e.g. On the day of delivery you are able to select to receive a 'You're next' notification when the driver is one stop away, typically 5-15 minutes before the delivery. Please note that damaged goods are usually the result of inadequate packaging. You’re visiting a Belgian DHL Express website from abroad. © 2020 Trustpilot A/S. Tried to log in........ not registered..... useless, I have had 2 Recent deliveries from DHL both of which where fine . You will then be able to view the details of your local parcel shop including opening times and directions. I've received a calling card but I was at home? Arrived within allocated time frame. When you ship with DHL Express – you’re shipping with specialists in international shipping and courier delivery services! Our most frequently asked questions are available to support you. In the event that your parcel has been sent on a service that requires a signature at the specified delivery address and there is no-one at home, the driver will leave a calling card. I am now left in total limbo , expensive cushions destroyed, we have already paid for these and we have now to wait while yourselves and Dinelm sort this out !
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