I will generate a private message for you to tell you how to get logs, and you can upload What You can follow the question or vote as helpful, but you cannot reply to this thread. And I cannot get it to load on my Mac. Microsoft teams won't load for me this morning, I keep getting the "D'oh! And I cannot get it to load on my Mac. After 2 hours so far, I still am without success in getting past the startup screen. This thread is locked. https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx, https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-stuck-on-loading-microsoft-teams/8e5fa167-a34e-4275-abbb-dd719eaca560, Microsoft 365 Apps or Office 365 Business. Something went wrong screen", this is happening for me with the desktop app and across multiple browsers. Thanks for your feedback, it helps us improve the site. I've just bought a new computer and Office 365 was on a month's free trial (this is only 4 days ago). ​We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD. Microsoft Teams won't load My child's school is using Microsoft teams. Teams web app? This will cause Teams to quit. I recall seeing something in this forum about uninstalling Teams and then manually clearing out a folder on the PC to totally purge the app from the system, then reinstalling. Skype works but Teams does not for the App or the Web version. You can follow the question or vote as helpful, but you cannot reply to this thread. Why won't it install on my desktop? You can follow the question or vote as helpful, but you cannot reply to this thread. Most users install the Windows OS in the C drive, which is where the above folder should be located. At first, my boss was the only one who had this issue. to no skills of my own! It double verifies my ID twice and this caused me to miss an important event. How do i create a new thread in your category?? Hi all, So the issue we are running into is that the planner tab in any of my channels will not load at all in Microsoft Teams. Reply I have the same question (8) Subscribe Subscribe Subscribe to RSS feed; Replies (8) Shawn Deng MSFT. The app keeps spinning on "loading the app" and then states it has run into an issue and to try again. If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM). Re: Teams won't load Shaun, if you cannot log in still, then it isn't related to the O365 outage. Great! If you still have the same problem on the web, it's an account related problem. have a MACOS Mojavae 10.14.6. In this situation, we'd like to collect debug logs from you to make a further analysis. I tried running Teams on a laptop that already had it working before and it is stuck on the splash screen. This is no good for me, I need Office 365 Why won't my Office 365 load onto my desktop. If you are using Teams for Mac desktop client, please first try to clear the cache and see if it helps: “~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”, “~/Library/Application Support/Microsoft/Teams/blob_storage”, “~/Library/Application Support/Microsoft/Teams/Cache”, “~/Library/Application Support/Microsoft/Teams/databases”, “~/Library/Application Support/Microsoft/Teams/GPUCache”, “~/Library/Application Support/Microsoft/Teams/IndexedDB”, “~/Library/Application Support/Microsoft/Teams/Local Storage”, “~/Library/Application Support/Microsoft/Teams/tmp”. But the only way Office will load (Word, Excell etc) is through Explorer, i.e. Thanks for your feedback, it helps us improve the site. and users may be able to sign into using Micrsoft Teams web client. I have come onto my microsoft teams account and it will not load and keeps saying that it is refreshing and i have tried turning on and off my computer but that hasn't worked, how can i sort this out? This thread is locked. Thanks for marking this as the answer. My internet connection is so poor, I must have Office on my desktop rather than online. am I doing wrong???? Microsoft Agent | Moderator Replied on May 25, 2020. Thanks for marking this as the answer. Ask a question at the left top area. Nothing very helpful. https://teams.microsoft.com/ to see whether it works as expected. Hi Rob, How satisfied are you with this response? on my desktop, not online! Hi, can someone help. How satisfied are you with this response? https://answers.microsoft.com/en-us/education_ms/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1. Click this, and then choose End Task. I am able to log into the web based teams, but not the desktop app. the files we need in the private message. My child's school is using Microsoft teams. For affected customers to easily identify the information here, this thread will be closed. https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-stuck-on-loading-microsoft-teams/8e5fa167-a34e-4275-abbb-dd719eaca560 I've tried installing it 3 times, but same thing, it's not on my desktop, it immediately opens Explorer and is online. The app keeps spinning on "loading the app" and then states it has run into an issue and to try again. You will have to reinstall Teams in the correct, default, location if that is not the case. To double confirm, you can also try to sign your account in another device, computer or mobile devices. Microsoft 365 Apps or Office 365 Business. What am I doing wrong?? May I know if you are using Teams for Mac desktop application or The tab will only show a blank screen. I have such a terrible internet connection where my office is that I can't run Office on that, it's already overloaded. This thread is locked. Thanks for marking this as the answer. Teams is one of my main work tools so would really appreciate any help. I have experienced this issue as well. You should then see Microsoft Teams under the Apps section. online. This thread is locked. I think when I last had it open I was looking at a pdf, so I don't know if that's an issue? Besides, please also try to sign in Teams web app via different browsers to see if there is any difference. I think when I last had it open I was looking at a pdf, so I don't know if that's an issue? Microsoft teams won't load for me this morning, I keep getting the "D'oh! Please check the email notification later. When you launch the app once again, it should load up as normal. For your specific problem, please kindly create a new thread in our category, since it may need to collect your private information to narrow down and make a further analysis. Is there a suggested way to correct this? The user experience of this incident is: Users are unable to sign into the Microsoft Teams client

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