Presumably via the non functioning SIM. So several years ago, maybe 10+, I bought a Virgin Mobile flip phone. It wasn't until I was told that I should be on a lower tariff that I began to have problems. Don't touch virgin with a bargepole. Placed my order which was left on 'Parked' nothing changed even though my order was due 2 days later. Shame on you Virgin you are absolutely shocking! Everything was good. I have written to their head office. And if you want the replacement phone to have exactly the same problem as the original, so you do yet another factory reset (after all, it took several calls to find out how to do it, so you might as well start again for the umpteenth time) only for it to still have the same problem - again... well, you know what I am going to say. This is very poor service by the Virgin Mobile. I was contacted about buying a upgrading to a new phone last Friday night. Placed my order which was left on 'Parked' nothing changed even though my order was due 2 days later. Wish i checked the reviews before hand but then i expected better from a know company like Virgin Media. They said a member of their “Customer Loyalty Team” would call me back in 24-48 hours. I paid 42 dollars monthly and this month they charged me 110. But, they could send me a new phone similar to my Mia phone, which I received today ... a cheap Nokia 105! Absolutely shocking. I’m on a 20 GB data plan with Virgin mobile, haven’t watched any movies or video called yet my 20 GB data runs out in … AWFUL SERVICE! I had a lucky escape. Doesn’t take a rocket scientist to figure out the better deal here. Very fast to correct any issues I may have, and always polite. I was contacted about buying a upgrading to a new phone last Friday night. I went back to the store to discuss the matter. I am now with another provider. So I get in touch via app with virgin mobile to check how they were able to charge me theoretically not having my credit card information. I thought I said goodbye to Virgin. Those guys all about selling. My address is 8 Avebury, Slough, SL1 5SY. on a $55 a month plan. For more information about reviews on ConsumerAffairs.com please visit our Virgin Mobile customers in the U.S. are being transferred to Boost Mobile. Virgin tried to 'buy me off leaving by offering me a new package but they wanted a 12 month contract. I even got a new iPad. I was well over due a new phone contract and found what seemed a fair deal from Virgin. I am now on the phone on hold for 50… I am now on the phone on hold for 50 minutes. Its a shame that Virgin are no longer the customer friendly company they once were. Virgin Mobile is a low-cost Internet provider working in the provinces of Ontario and Quebec. I asked for a confirmation email but was told that was not possible. Therese Leignel, Quite possibly the worst mobile signal I've ever had, we unfortunately moved away from EE and was told virgin mobile use the same signal masts as EE, this did not however materialise in good signal. My Wife received a new sim it wouldn't activate. Very good at getting money off u but not so good when it comes to service.they cancelled my insurance as they couldn't get the payment- same bank account so patently telling a huge lie there. I would like this amended to show the true reflection of my accounts as I am going to apply for a mortgage soon. When I did get hold of someone and told them I wanted to leave he laughed and put down the phone. I’ve had no communication or contact from virgin to explain why. No contact made. It was just I inherited another phone so did not need Virgin anymore. Clearly a fraud on their part?. Naturally, a week passed and still no call from the Customer Loyalty Teams, so much for 24-48 hours. Sometime later we get a letter threatening debt collection because there was an amount outstanding and they had attempted to contact us repeatedly. It only costs $7.00 per month. What a joke. Clearly a fraud on their part?. We aim to provide readers with the most up-to-date information available about today's consumer products and services. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My Dad is nearly 80 they was so rude to him and took his money but cancelled his sim , when I phoned I got the rudest man who said he could not help in anyway as my dad couldn’t remember his password from 10 years ago and the wouldn’t check in any other way but they still kept his money. I repeat that I want a pac code so I can move off. Paid final Bill. I spoke to 13 people over the course of two days and no one knew what they was on about. We had trouble paying our bill in the shop and we are trying to pay over the phone, we tried to register online to pay. I quickly switched to another contract that should have given me 3 GB. I quickly switched to another contract that should have given me 3 GB. I've now closed my account with Virgin and switched for 3. I had the phone put down on my twice. They are an absolute disgrace to customer service. I have tried phoning and texting again, no progress, even though I have a Complaint reference number. But at £7 a month + penalties of £70+, £55+ and also £37 because I'm closing the account that is £246 pa paid to Virgin for a phone I hardly use. Don’t even try. A DIFFERENT ANSWER EVERY TIME. And then, after 2.5 days of continuous stress, when you tell them you have had enough and to pick up their 2nd faulty device, be told "No!" Reply. Music streaming: She spoke extremely fast in an accent I found very difficult. I called them a week ago to discuss phone & plan upgrades, and possible cancellation if a suitable arrangement couldn’t be reached.

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