JACOBY: Yeah, I mean, certainly. It's also the facial recognition software that's used by police departments. And they say that that's the thing that holds them accountable, keeps them responsible on a daily basis, is that they can't breach customer trust. Borders With Canada And Mexico Will Stay Closed Another Month, How The Coronavirus Has Affected Individual Members Of Congress, Ally Of Socialist Evo Morales On Track To Win Bolivia's Election As Rival Concedes, No It's Not A TV Movie: Death, Renewed Determination, A $1 Million Prize, Community Advisory Board (NCPR Executive Council). The rate essentially measures how quickly you pick and pack items. So what do you see happening with President Trump and his allies and Amazon? Ring makes these doorbell cameras, that was their first main device. So there's Amazon the store, which sells you anything from books to electronics, but then he realized - he always had this vision of creating the everything store or the place where people could buy everything. He recognized very early on the power of data kind of to predict what people would want. Maybe they shouldn't be allowed to be doing that because they have an unfair advantage. They have a way of setting the rates for the whole warehouse—that if you don't make that rate, then you can get a write up. Yeah. I mean, Jay Carney, who's the former spokesman for President Obama and is now a senior vice president at Amazon, kind of their - Bezos' top spokesperson just had an op-ed in The New York Times recently about saying that they are this industry leader. In 2019, the European Union antitrust arm announced an But one thing that hasn't changed in talking to workers — both current and former — is the pace of work is incredibly grueling. So there's a conveyor belt, and you're picking an item off the conveyor belts or off of kind of a shelf, a very high-tech shelf, and then you're packing it in a box. And essentially, it's the fulfillment of something that has been his lifelong goal and plan, which is to, as he puts it, build the infrastructure to go to space and to it make cost-effective for us to figure out what to do in space. JACOBY: Yes, absolutely. GROSS: Yeah, why was it books? When it comes to Jeff Bezos, he's got two CEOs that are running Amazon and he has stepped away a bit from the company. Amazon Empire director James Jacoby describes the pace of work w.. And so I think it's certainly something that Congress is going to be considering. But one thing that hasn't changed in talking to workers — both current and former — is the pace of work is incredibly grueling. Back when unemployment was high, you didn't see them raising wages. GROSS: So let's start with - how big is Amazon? Filmmaker Tracks Bezos' 'Rise And Reign' And How Amazon Became 'Inescapable', Trump Rails Against 'Fauci And These Idiots' In Campaign Call, Debate Commission To Mute Candidates' Mics At Start Of Each Segment, Court Vacates Trump Administration Rule That Sought To Kick Thousands Off Food Stamps, Supreme Court Rules Pennsylvania Can Count Ballots Received After Election Day, Air Travel High: TSA Screens 1 Million For First Time Since March, Channing Dungey Named Chairman of Warner Bros. Television Group, New Law Creates 988 Hotline For Mental Health Emergencies. He also, I think, saw an opportunity to learn about customers through what they read. And by the way, Blue Origin is also seeking out a lot of federal contracts to try to do this, to send satellites up - contracts with the intelligence community, contracts with the Department of Defense, contracts with the - with NASA because even the richest person in the world can't fund this himself. But I think some of the larger questions about Amazon are whether there are really any auditing systems, public auditing systems for cases of abuse. And there were a lot of complaints at the time about things like heat stress. I mean, he's helping to expand it into India and other places. ... Every single worker we spoke to [talked about how] the rates were really high. And their challenge is saying that President Trump essentially corrupted the process because he doesn't like Bezos. That's in part what break them up means. It's also the largest cloud computing company in the world. She is set to take over in early 2021 replacing Peter Roth who ran the television division for two decades. There was this very early idea that Bezos had, which was that the Internet economy was going to be a land grab, and they had to get big fast. Jacoby notes that Amazon's ubiquity — and the fact that "so much power is pooled into the hands of one company and one man" — raises a host of issues. Essentially, what break them up really means, though, is that - to try to limit the lines of business that Amazon can engage in. And if you're just joining us, my guest is James Jacoby. Should You Be Worried? The new PBS FRONTLINE documentary, Amazon Empire: The Rise And Reign Of Jeff Bezos, investigates how Bezos transformed Amazon from an online bookseller into a trillion-dollar business that's unprecedented in its size and reach. And really, I mean, before she was even running for president really did open up a conversation about the concentration of power, especially monopoly power, among the big tech companies. There was a And Amazon says that's going to - you know, that's going to raise the rates for workers at other places, too. He recognized very early on the power of data to predict what people would want. I mean, this wasn't that long ago, but now we expect things same day. DAVIES: We're listening to the interview Terry recorded yesterday with James Jacoby, the correspondent and director of the PBS Frontline documentary "Amazon Empire: The Rise And Reign Of Jeff Bezos." And he doesn't want those - he doesn't - he wants to eliminate the chance that any sort of private moment could be listened to by another human being, which I think is fair and reasonable. He believes in consumerism. And so it's not just the online e-commerce company that a lot of us interact with on a very regular basis. I should mention, there's now 150 million Prime numbers, which is just a mind-boggling number. So now you can watch your front step. You'd have to just source it, find it and get it to a customer. "A remarkable blend of empathy and warmth, genuine curiosity and sharp intelligence," says the San Francisco Chronicle. I want to ask you if Amazon is being regulated at all as a monopoly, but I don't even know what to call Amazon. He recognized very early on the power of data to predict what people would want. He believes that ... we're going to need to look to the heavens, essentially, to figure out how we can continue to live in a world of dynamism and growth. ... And [Bezos] also realized that in the online world, there would be an advantage that no single bookstore could hold all of the books in print. We may need to mine other planets or planetary objects for their resources, or we may need to actually build space colonies. President Trump has signed a bipartisan bill creating a three-digit hotline for mental health emergencies. But I think some of the larger questions about Amazon are whether there are really any auditing systems, public auditing systems for cases of abuse. It's also the facial recognition software that's used by police departments. Workers are getting paid $15 an hour now, which is twice minimum wage or just about twice minimum wage. Keep real journalism strong by making a donation to NCPR right now. And even Bernie Sanders called him up and said, look - you know, we applaud you for raising your wages to $15 an hour. He believes in capitalism. Get the day's top news — ranging from local to international — straight to your inbox each weekday morning. And if you get three write ups, then you can be fired. There's a little girl in her room and her parents had installed a Ring camera in that room and all of a sudden there's a voice coming from the camera that's basically terrorizing her as she's alone in her room. For a company that's built its brand on building customer trust on delivering for customers, on not breaching their trust, these sorts of hacks, these sorts of problems, are devastating to their image, because it gets customers and citizens concerned about whether we should entrust a company like Amazon with all of this. They were passed over for it, and it was given to Microsoft. And I, you know, I think some of the other candidates have been supportive of that idea, of breaking them up. And it can play you something. He says CEO Jeff Bezos started out selling books, but always had the intention of turning the online market into a company that sold everything.

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